Frequently Asked Questions
First thing to do is to fill the the repair form on the website and print out the packing slip. Then package your Mobile Phone well in a box or padded envelope. Make sure it's sent with an insured service.
Then send it to:
Console Repairs UK
Unit 5 Rowley Industrial Park
Once we receive the unit we will attempt the repair. If the problem is more serious than expected we may need to contact you to advise you of a new price, and get your authority to continue.
If we repair your unit successfully then we will request online payment by sending you an email. If we could not repair the unit, we will request payment for the minimum charge and return the item (if you prefer we can normally recycle for parts at no cost to you).
Once payment is received we will post the unit back to you using an insured, signed-for service. If you authorised us to recycle the unit then no payment will be required and the unit will not be returned.
You receive your fully working unit back, and tell all your friends about our great service!
Our repairs carry a limited 3 month warranty except the following:
Console GPU repairs - 30 day warranty
Console main board repairs - 30 day warranty
Please check our Terms and Conditions for further details.
Once we look at a unit we have a minimum charge which is to cover engineers' time and any parts used to attempt to repair the unit. Some repairs have a higher minimum charge due to the time we spend trying to fix the unit - e.g. motherboard or GPU damage.
NOTE: post and packaging is in addition to the minimum charge.
This charge covers our engineers' time to diagnose and attempt to repair the faults with your Console. The minimum charge becomes due when either:
- The Console is "beyond economical repair" (BER) - this means it would be cheaper to buy a new Console than repair the damaged one.
- We need to re-quote the repair and you refuse the re-quoted price.
In most cases we will waive the minimum charge if you allow us to keep the unit for spare parts (i.e. we can recover our cost by using parts of your unit that still function to repair other units).